Refund policy

 

S&O Outdoor Furniture – Return & Exchange Policy (Ontario Shipping)
1. General Policy
S&O Outdoor Furniture is committed to providing high‑quality outdoor products. This Return & Exchange Policy applies to all patio furniture orders shipped within Ontario. By completing a purchase, the customer agrees to the terms outlined below.
2. Return Eligibility
Returns are accepted under the following conditions:
  • Items must be unused, unassembled, and in original packaging
  • All hardware, cushions, accessories, and documentation must be included
  • The return request must be submitted within 14 days of delivery
Items not eligible for return:
  • Assembled or used furniture
  • Custom orders, special‑order items, or made‑to‑order cushions
  • Clearance or final‑sale items
  • Items showing signs of wear, damage, or alteration not caused during shipping
3. Shipping Damage & Defects
If an item arrives damaged or defective:
  • Damage must be reported within 48 hours of delivery
  • Photos of the damage and packaging must be provided
  • S&O Outdoor Furniture will arrange replacement parts, exchange, or full refund at no cost to the customer
Shipping damage is the responsibility of the seller under Ontario’s Consumer Protection Act.
4. Return Shipping Costs
For non‑defective returns:
  • The customer is responsible for return freight costs
  • S&O Outdoor Furniture can assist in arranging return shipping at the customer’s expense
  • Original outbound shipping charges are non‑refundable
5. Restocking Fee
A 15% restocking fee applies to all non‑defective returns. This fee covers inspection, repackaging, and administrative processing.
6. Refunds
Refunds are issued to the original payment method within 5–10 business days after the returned item is inspected and approved.
Refunds will not be issued for:
  • Items returned in used or damaged condition
  • Missing components or packaging
  • Unauthorized returns
7. Order Cancellations
Orders may be cancelled before shipment without penalty. Once shipped, the order is treated as a return and subject to the terms above.
8. Warranty Claims
Manufacturer warranties vary by product. Warranty claims must be submitted with proof of purchase and photos of the issue. S&O Outdoor Furniture will assist customers in processing warranty claims where applicable.
9. Contact Information
For all return, exchange, damage, or warranty inquiries: